All orders placed on www.thehiphoprecords.com can be returned via:
19a Croxteth Grove
Please carefully check your items once they have arrived. Should you receive a wrong item please email us at email@example.com stating your order number and the nature of the mistake.
We will refund you the cost of the return postage upon receipt of the item.
Overseas Orders: We will refund the postage cost you incur to return the item.
You have 14 days from the delivery date to return your order.
Please contact us at firstname.lastname@example.org with your request and we will work out the appropriate process for that item.
Exchanges may incur an additional postage fee which is payable online.
Until we receive your return, the items and their condition are your responsibility.
What happens next ?
Please allow up to three days for your return to be processed upon receipt.
REFUND PROCESSED – Your refund will be credited back via the original method of payment.
If for any reason we are unable to issue a refund via the original method of payment, a credit for the amount due to be refunded will be sent to you.
We will send you an email to confirm your return has been received and refund processed.
EXCHANGE PROCESSED – Your new item wil be despatched as appropriate.
We will send you an email to confirm shipment of the alternative item.